Frequently Asked Questions
Who do I contact if I think I have an emergency?
Call 911 if you think you have an emergency requiring immediate medical attention.
If you have an urgent need and require information to address a concern, please call or text our dedicated phone line at 616.366.4234. We will make every effort to address your call or text as soon as possible, 24 hour per day, 7 days per week.
What hospital do I go to when I am a patient of Elder Care of West Michigan?
If I go to the hospital or see a specialist, where do I have my records sent to keep Elder Care of West Michigan updated?
Please ask for your records to be faxed to the our dedicated fax number at 855.548.4481.
If I have home health care provided through a company, how does Elder Care of West Michigan coordinate with my home care services?
Elder Care of West Michigan has a close working relationship with numerous home health care companies. We communicate directly by phone and fax with your nurse, physical therapist, occupational therapist, and speech therapist in all circumstances.
If I have a billing question, who do I contact?
Start by contacting our billing office directly at 269.224.8485. Based on your issues or questions, we will direct you to the appropriate staff member.
Who do I make a check out to in order to pay a copay or statement?
How can I pay my bill?