Frequently Asked Questions

Who do I contact if I think I have an emergency?

Call 911 if you think you have an emergency requiring immediate medical attention. 

If you have an urgent need and require information to address a concern, please call or text our dedicated phone line at 616.366.4234. We will make every effort to address your call or text as soon as possible, 24 hour per day, 7 days per week.

What hospital do I go to when I am a patient of Elder Care of West Michigan?

You may go to any hospital of your choice in the area. Elder Care of West Michigan has live-time access to records for both Metro and Spectrum Health Hospitals. Records can also be obtained by fax from Saint Mary’s hospital.

If I go to the hospital or see a specialist, where do I have my records sent to keep Elder Care of West Michigan updated?

Please ask for your records to be faxed to the our dedicated fax number at 855.548.4481.

If I have home health care provided through a company, how does Elder Care of West Michigan coordinate with my home care services?

Elder Care of West Michigan has a close working relationship with numerous home health care companies. We communicate directly by phone and fax with your nurse, physical therapist, occupational therapist, and speech therapist in all circumstances.

If I have a billing question, who do I contact?

Start by contacting our billing office directly at 269.224.8485. Based on your issues or questions, we will direct you to the appropriate staff member.

Who do I make a check out to in order to pay a copay or statement?

Please make all checks pertaining to Elder Care of West Michigan payable to ELDER CARE OF WEST MICHIGAN. Our mailing address is 4448 Koinonia Dr. NE Grand Rapids, Michigan 49525.

How can I pay my bill?

You can pay by check or you can pay your bill online.